Privacy Policy

General

Anja Maesen considers the protection of your privacy extremely important. We want to inform you as much as possible, respect and give you control over what happens to your personal data. Below you will find information about what data we collect, why we collect it, how long we keep it, what your privacy rights are and how you can exercise them.

This privacy policy applies only to the personal data that we, as the data controller, process in relation to our services. Furthermore, it also applies when you visit our store, website, participate in competitions or otherwise make use of our products and services. The personal data of former customers and prospects are also handled and secured as well and carefully as possible, in accordance with this privacy policy.

Data processing and who is responsible for it?

By processing personal data, we mean any processing of data that can identify you as a natural person. We process personal data that you share with us yourself: by phone, in writing (for example, when you fill out an online form, you send us an SMS or e-mail, you register for a contest or verbally.

First name & name
Address
Mail address
Phone number
As required by law, we do not process sensitive data such as data about your racial or ethnic origin, political views, sexual preferences and health, among others.

Anja Maesen collects and processes this personal data for customer and order management (including customer administration, order/delivery tracking, invoicing, profiling and sending marketing and personalized advertising).

Anja Maesen is the controller of your personal data. This means that Anja Maesen determines the purpose and means of processing your personal data. We work hard to protect your personal data and privacy. Your data will not be resold to third parties.

Your privacy rights

Right of access
Right to correct personal data
Right to data erasure (the right to oblivion)
Right to restriction of processing
Right to object to the processing of your personal data
Right to transferability of personal data (data portability)
How do I exercise my privacy rights? To exercise the above rights, customers are asked to send an email to the following email address: info@anjamaesen.be.

How long do we keep your personal data?

We may not keep personal data for longer than is necessary to fulfill the purpose for which we collect it. So the retention period may vary by purpose, and can sometimes be very short. For example, in order to fulfill our legal obligations (accounting and tax), we are required to keep your billing data for up to 7 years) or out of the legal necessity to keep certain data (in particular your contract, invoices and correspondence related to complaints about it) as evidence in case of disputes, up to a maximum of 10 years after termination of your contract. These archived data are, of course, only accessible to a limited extent. After expiration of the applicable retention period(s), personal data will be deleted or anonymized.

Complaint

The customer has the right to file a complaint with the Privacy Protection Commission at commission@privacycommission.be.